Rewards will be provided to players who submit valuable feedback about in-game bugs/errors or game content.
Please click the link below for detailed information about User Care Process.
[User Care Process]
We’re kicking off Update 4.3 for consoles with a bang!
Cross-Platform Play is finally here, which will allow for our players on PlayStation 4 and Xbox One to be matched into the same matchmaking pool.
We are thrilled to unify our two console platforms and are looking forward to your feedback on Cross Platform Play.
To revive your knocked-out teammate, please follow the steps:
1) Get close to your knocked-out teammate
2) Once the revive icon appears, press the revive button once and wait
It is important that you don't press and hold the revive button since this will
cancel the reviving procedure.
Sometimes, you might notice that there is a difference in your Survival Points(SP) between your career stats and the leaderboard.
This is caused by the difference in the updating time of your SP.
However, if this issue persists for longer than a few days or weeks, please reach out to us by sending us a ticket.
There is an issue where the PTS isn't accessible on the Xbox Store.
Until we quickly fix this temporary issue, please go to the following to download the PTS on your Xbox.
1) Log in with your Xbox account and go to:
2) Click "Install on my devices"
3) Select your desired device and click "Install now"
4) PTS will now download on your Xbox One console
When the game is crashing or failing to load, please provide the following information by submitting a ticket:
1. Device/Console information (Xbox One OG, S, or X)
2. Confirm whether the game was installed on an external drive or internal drive of Xbox
3. Video evidence of the issue
4. Is the crash/freeze happening every time?
5. Is the crash/freeze happening irrespective of the server you play?
6. Are you using a wired or wireless connection?
Once the information is received, we will investigate further.
KRAFTON ID is an integrated account system for KRAFTON games and services. KRAFTON ID lives in https://accounts.krafton.com, a website that provides all accounts-related services for KRAFTON game players.
Players can link various game platforms and online services with their KRAFTON ID to enjoy promotional partnerships and drops.
KRAFTON ID is also used to power security features that better protect player's valuable private information.
KRAFTON ID will evolve to be a critical piece of our service including cross-game features that allow KRAFTON to provide a more versatile and flexible player experience.
- KRAFTON ID & Website Terms of Service : https://accounts.krafton.com/terms-of-service
It's great you've decided to link your KRAFTON ID. Please follow these steps to link your XBOX Account to your KRAFTON ID:
1. Go to KRAFTON ID page, https://accounts.krafton.com/login
2. Log in using the KRAFTON account you want to link.
3. On the "Linked Accounts" section, you will find "XBOX" in the center.
4. Click “Link Now”
5. You will be directed to the XBOX page. Please log in and ensure that the correct XBOX Account is indicated on the screen.
6. Click “Yes” to let KRAFTON ID link with your XBOX Account.
7. You're done! You will be directed back to the KRAFTON ID page where you’ll see a confirmation indicating that your accounts are successfully linked.
Next, learn how to unink your KRAFTON ID from XBOX Account. Please follow the steps below.
- Go to KRAFTON ID page, https://accounts.krafton.com/login
- Log in using the KRAFTON account in concern
- On the "Linked Accounts" section, you will find "XBOX" in the center
- Click "Unlink"
- Read the Terms & Conditions.
- Confirm by clicking on "Unlink" again.
* How to delete KRAFTON ID, change email or password
If you can log into your KRAFTON ID, then you will be able to delete KRAFTON ID / change email or password through KRAFTON ID page, https://accounts.krafton.com/login
- Log into https://accounts.krafton.com > Select "Personal Info" (left side menu) > Click on "Change Email", "Change Password" or "Delete Account".
Once the game is included in the Game pass, it will be free for players who are active on the Game pass subscription. If either the game is removed or the player not active on Game pass they will have to purchase the game from the store
Name, email address and other information that you directly provide us
Gameplay-related information including K/D record and statistics, information about hardware and OS and other information collected in the course of your using our services
Information received from external platforms linked to provide our services
Information required to manage your inquiries and requests
The General Data Protection Regulation (GDPR) is a regulation on data protection applied across the EU since May 25, 2018.
The GDPR applies to any business that collects the personal data of EU citizens regardless of its location.
Please report the issue by using the Xbox insider hub app, this will help us in resolving the issue quickly.
You can follow the steps mentioned in the link below to report an issue on Xbox Insider hub:
You can report a player using our in-game report system. In case you missed out on reporting the player using our in-game system, you can raise a ticket to our player support with as much details you can provide and they would look into it.
Please know that our Team is always deploying countermeasures to detect and remove cheaters and hackers from the game.
Your report will be investigated and appropriate action will be taken.
While we do not share the results of our investigations or detail any actions taken, we do appreciate you bringing this to our attention as we take game security very seriously.
Help us assist you further, by sharing the below information by submitting a ticket:
1. Your Gamertag
2. Proof for the purchase which shows Microsoft order ID
Once we receive the info, we'll investigate the issue and get back to you soon.