Promoted Articles

• What is Cross Platform Play?

  We’re kicking off Update 4.3 for consoles with a bang! Cross-Platform Play is...

• I can't revive anyone!

  To revive your knocked-out teammate, please follow the steps: 1) Get close to...

• I purchased Survivor Pass 3: Wild Card, but don't have access to it.

  Once you have made the purchase to the Survivor Pass 3: Wild Card, please go ...

• Why isn't the leaderboard updating?

  Sometimes, you might notice that there is a difference in your Survival Point...

• Where can I find my purchased DLC?

  All DLC including Season & Premium Passes, skins and etc. can be found under:...

• Missions not updating in Survival rewards.

  1. You must survive more than 2 minutes in a public match, except for the ‘Pl...

• [PTS] How do I download the PTS?

  There is an issue where the PTS isn't accessible on the Xbox Store.  Until we...

• My game is crashing or failing to load

  When the game is crashing or failing to load, please provide the following in...

• What kind of data does PUBG collect?

  We collect the following kinds of data. For more details, please read our pri...

• What is GDPR?

  The General Data Protection Regulation (GDPR) is a regulation on data protect...

• My win/kill stats are decreasing.

  Please report the issue by using the Xbox insider hub app, this will help us ...

• What happens after I report a player for cheating?

  Please know that our Team is always deploying countermeasures to detect and r...

• I haven't received my purchase.

  Help us assist you further, by sharing the below information by submitting a ...