Promoted Articles

• I purchased Survivor Pass 3: Wild Card, but don't have access to it.

  Once you have made the purchase to the Survivor Pass 3: Wild Card, please go ...

• What is the "Survivor Pass: Wild Card"?

  Dress to Kill as Survivor Pass 3: Wild Card is coming to console May 28th! Th...

• Why isn't the leaderboard updating?

  Sometimes, you might notice that there is a difference in your Survival Point...

• Where can I find my purchased DLC?

  All DLC including Season & Premium Passes, skins and etc. can be found un...

• Missions not updating in Survival rewards.

  1. You must survive more than 2 minutes in a public match, except for the ‘Pl...

• [PTS] How do I download the PTS?

  There is an issue where the PTS isn't accessible on the Xbox Store.  Until we...

• My game is crashing or failing to load

  When the game is crashing or failing to load, please provide the following in...

• My win/kill stats are decreasing.

  Please report the issue by using the Xbox insider hub app, this will help us ...

• What happens after I report a player for cheating?

  Please know that our Team is always deploying countermeasures to detect and r...

• I haven't received my purchase.

  Help us assist you further, by sharing the below information by submitting a ...