My game is crashing or failing to load

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When the game is crashing or failing to load, please provide the following information by submitting a ticket:


1. Device/Console information (Xbox One OG, S, or X)

2. Confirm whether the game was installed on an external drive or internal drive of Xbox

3. Video evidence of the issue

4. Is the crash/freeze happening every time?

5. Is the crash/freeze happening irrespective of the server you play?

6. Are you using a wired or wireless connection?


Once the information is received, we will investigate further.

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